Feedback

At Kisaan Network, we value your input and strive to improve your experience on our platform. Your feedback is essential in helping us enhance our services, products, and support. This Feedback Policy outlines how you can share your feedback and how we handle it.

1. Purpose of Feedback

We encourage you to provide your valuable insights, opinions, and suggestions to help us:

• Improve product listings and descriptions.
• Enhance the user experience on our website.
• Resolve issues more efficiently.
• Support sellers and buyers more effectively.

2. How to Provide Feedback

For Buyers:

• Share your experience with the product or vendor through the Product Review Section.
• Provide suggestions or report issues via our Support Center:
  • Email: support@kisaannetwork.com
  • Contact Form: [Website Contact Page Link]

For Sellers:

• Provide feedback about your experience on the platform through your Vendor Dashboard.
• Submit suggestions or concerns via the Support Center contact form or email.

3. How We Use Your Feedback

• We use the feedback received to:
  • Improve platform features and performance.
  • Resolve technical or transactional issues quickly.
  • Enhance the relationship between buyers and sellers.
  • Offer better customer service and support.

Your suggestions and concerns are thoroughly reviewed and may influence updates and new features.

4. Anonymity & Confidentiality

• Your feedback will be reviewed internally, and your identity will be kept confidential if you choose anonymity.
• Personal data provided in your feedback will be handled according to our Privacy Policy.

5. Feedback Response Time

• While we strive to address all feedback within 24-48 hours, response times may vary depending on the complexity of the issue.
• You’ll receive a confirmation email once your feedback is successfully submitted.

6. Prohibited Feedback

We encourage constructive feedback but do not tolerate:

• Offensive, inappropriate, or discriminatory content
• Spam, advertisements, or irrelevant information
• False or defamatory claims

Any prohibited feedback may be removed, and the user may be restricted from using the platform.

7. Contact Us

For direct feedback, questions, or support inquiries:

Customer Support:
📧 support@kisaannetwork.com
📞 Phone: [+91 8144730533]

8. Policy Updates

We may update this Feedback Policy from time to time. All updates will be published on this page with the updated Effective Date.